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﴿ فَاسْأَلُوا أَهْلَ الذِّكْرِ إِن كُنتُمْ لَا تَعْلَمُونَ ﴾

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Some shops put up a sign that reads “Goods are not returnable.” Is this permissible?

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Question:
He says: Honorable Shaykh, may Allah grant you success. Some shops that sell goods put up a sign that reads “Goods are not returnable.” Is this permissible?

Answer:
No, it is not permissible. If there is a defect in the goods, they are returned. This is a ruling of the Shari'ah. If there is a defect, they are returned. Yes.
Source قناة «العلامة الدكتور صالح الفوزان»، [3810- 4717] بعض المحلات تكتب لوحة مكتوب عليها(البضاعة لا ترد) فهل هذا جائز؟ - الشيخ صالح الفوزان — youtube.com

The Arabic text is a machine transcription of the audio recording.

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