A person works in a commercial shop, and some people forget their items and do not return; what should he do with them?

Question:
I work in one of the commercial shops, and some people, when they come to buy, forget some of their items and do not return for them. So I ask your eminence how I should handle this, given the situation I have described. May Allah reward you with good.

Answer:
Is it not the case that you should keep them and wait for their owners? If a long time passes and you despair of their coming, then you give them in charity openly, so that the reward belongs to their owners. This is only done if you waited while keeping them safe, no one came, the time became long, and it became likely in your mind that the owner will not come. At that point, you give them in charity openly, so that the reward belongs to the owner, and you also receive reward for having kept them safe and placed them in the prescribed manner. May Allah reward you with good.