Companies’ Guarantees for Electrical Appliances After Sale

The questioner:
The Shaykh (may Allah preserve him) was asked: What is the ruling on the guarantee that some electrical appliance companies provide? You buy an item from them, and they guarantee it for a price, stating that if you request it within one or two years…

The Shaykh:
And then, if a defect occurs, what do they do? Do they repair it for free, or if something breaks…

Another questioner:
They specify if it is due to a cause. Yes.

The Shaykh:
If the damage occurs…

Another questioner:
If the problem is with the power…

The Shaykh:
If the damage is due to a defect in the machine’s manufacturing, they bear the cost. But if the damage is due to the user, it is on the user. There is nothing [owed by the company]. This is correct. I see someone from Ta’if. Yes.