The complaints from the organizers of the Hajj groups have increased because they are lenient in some of the religious matters. What is your guidance?

Question:
May Allah reward you with good and do you good. Those who call themselves the organizers of the groups have been the subject of many complaints, Shaykh Salih, especially since they may be lenient in some matters. They drive the people away from Muzdalifah after midnight for needs that may not be permissible. They do not spend the night in Mina, as this listener mentioned, and so on and so on. What is your guidance, Shaykh Salih, for the organizers of the groups?

Answer:
They should fear Allah the Exalted, for they are responsible for them. Therefore, they must be, for they take money from the pilgrims in exchange for this.
In exchange for providing them with the performance of the rites in the prescribed manner, they must fear Allah the Exalted, be kind to their pilgrims, enable them to perform the rites in the prescribed manner, and not play with their pilgrims or harass them. For this is a breach of the trust they have taken on, or it leads to consuming their money without right. There is no doubt that the organizer of the group bears a great responsibility and carries a heavy burden. Perhaps the reason for calling him the organizer of a group, or calling this work a group, is that he carries a heavy burden. Therefore, this name has a share of its meaning. They must fear Allah the Exalted, be kind to their pilgrims, enable them to perform the rites in the prescribed manner, and not force them to neglect their rites for the comfort of the group organizer, or to save time for him, or to save money and profit for him. For that is an action that is not permissible for him. Yes.