Guidance for the owners of Hajj tours on directing the pilgrims to perform the rites in the prescribed manner

Question : Shaykh Muhammad, what do you advise the owners of the tours to do in educating those with them to perform the rites in the prescribed manner?

Answer : I say that I praise Allah, Mighty and Majestic, for facilitating these tours, because before the existence of the tours, people found it extremely difficult to obtain places, to obtain water for the ablution for prayer, and to obtain water for drinking, and even to obtain food at times, and they suffered great hardship. But by the grace of Allah, Blessed and Exalted is He, He facilitated these tours. And I say to my brothers, the owners of the tours: they must fear Allah, Mighty and Majestic, and they must proceed with the pilgrims in their care according to what the Sunnah of the Messenger (peace and blessings be upon him) brought, to the best of their ability, because they are trustees of this. And if they do so, the provision that comes to them from these tours will be lawful, good, and free from any doubt. And Allah the Exalted will provide for them from where they did not expect.
And if the matter is the opposite, and he does not want anything but to extort the money of people and to take them on Hajj in a manner other than the prescribed one, then he is sinful because he is a trustee.
Then I advise my brothers, the owners of the tours, to accompany them with students of knowledge who will guide them, explain things to them, and lead them in prayer. And much good will be achieved by this. And I advise...
...the passengers with these tours to be eager to listen to the good words and sound guidance that are presented to them, so that their Hajj becomes... a reward and a school.