The ruling on the condition of not returning or exchanging goods
Machine translationRead the Arabic original
Question:
He says: Honorable Shaykh, may Allah grant you success, what is the ruling on what some commercial institutions do when they say at the time of sale that the sold goods cannot be returned or exchanged?
Answer:
This is a valid fear, but the condition is invalid. Rather, it should be exchanged if it becomes unsuitable, and it should be returned if there is a defect in it. This is a negation of the Shari'ah ruling, and it is an invalid condition. It is returned due to the defect, and it is permissible to exchange it for something better and more sound. People are not to be forced into what causes harm for the sake of the seller's benefit.
He says: Honorable Shaykh, may Allah grant you success, what is the ruling on what some commercial institutions do when they say at the time of sale that the sold goods cannot be returned or exchanged?
Answer:
This is a valid fear, but the condition is invalid. Rather, it should be exchanged if it becomes unsuitable, and it should be returned if there is a defect in it. This is a negation of the Shari'ah ruling, and it is an invalid condition. It is returned due to the defect, and it is permissible to exchange it for something better and more sound. People are not to be forced into what causes harm for the sake of the seller's benefit.
Source
قناة «العلامة الدكتور صالح الفوزان»، 141/71 شرح زاد المستقنع/ صالح الفوزان — youtube.com (7:47)
The Arabic text is a machine transcription of the audio recording.