Women’s Work in Call Centers

Question:
The questioner asks: What is the ruling on employing women to answer phone calls, as is found in what are called call centers, which handle incoming calls for government agencies and major companies, and either transfer these calls to the required employee or answer inquiries?

Answer:
A woman is a source of fitnah (trial, discord or temptation), so it is not permissible for her to enter fields that involve fitnah. Allah has not made women necessary for calls and communications. There are many men who are unemployed and in need of work, so men should be taken to perform this task so that people are not tempted by women. And their voices, yes.