Suggestions for Serving Fatwa in Hajj
Machine translationRead the Arabic original
The questioner:
I apologize to Your Excellency, but there is a suggestion that you might consider, which is to dedicate a phone line for fatwa in the English language. Sometimes a person seeks a fatwa and the mufti on the phone does not speak this language well, while some muftis do speak it well. So, if a dedicated number were assigned for the free fatwa line for those who speak English.
The second matter is also, if possible, if the Ministry has established a program to facilitate Hajj and its rituals for pilgrims, that the program include the boundaries of 'Arafah and the boundaries of Muzdalifah via the GPS system, so that they can benefit from this technology. May Allah reward you with good.
The Shaykh:
Yes, do you have a directive? By Allah, this is something I do not know.
The presenter:
As for the free phone line regarding languages, of course, there are some shaykhs, though few, who know some foreign languages, and these can be utilized on the free phone line. But we have an automated free phone line with 12 languages. It is recorded with everything related to the rulings of Hajj, 'Umrah, and the visit, and everything related to all the chapters of Hajj, detailed in these twelve languages. In reality, hundreds of thousands of pilgrims from within the Kingdom and outside the Kingdom have benefited from it since it began, praise be to Allah, many years ago. The number of those benefiting from it has reached millions, praise be to Allah. But we strive, if Allah wills, and perhaps this is a call from the doctor for the shaykhs to learn some languages so that they can convey the message of tawhid (the oneness of Allah) and benefit those who do not speak Arabic.
I apologize to Your Excellency, but there is a suggestion that you might consider, which is to dedicate a phone line for fatwa in the English language. Sometimes a person seeks a fatwa and the mufti on the phone does not speak this language well, while some muftis do speak it well. So, if a dedicated number were assigned for the free fatwa line for those who speak English.
The second matter is also, if possible, if the Ministry has established a program to facilitate Hajj and its rituals for pilgrims, that the program include the boundaries of 'Arafah and the boundaries of Muzdalifah via the GPS system, so that they can benefit from this technology. May Allah reward you with good.
The Shaykh:
Yes, do you have a directive? By Allah, this is something I do not know.
The presenter:
As for the free phone line regarding languages, of course, there are some shaykhs, though few, who know some foreign languages, and these can be utilized on the free phone line. But we have an automated free phone line with 12 languages. It is recorded with everything related to the rulings of Hajj, 'Umrah, and the visit, and everything related to all the chapters of Hajj, detailed in these twelve languages. In reality, hundreds of thousands of pilgrims from within the Kingdom and outside the Kingdom have benefited from it since it began, praise be to Allah, many years ago. The number of those benefiting from it has reached millions, praise be to Allah. But we strive, if Allah wills, and perhaps this is a call from the doctor for the shaykhs to learn some languages so that they can convey the message of tawhid (the oneness of Allah) and benefit those who do not speak Arabic.
Source
75-لقاءات مع الشيخ صالح الفوزان - 02- — archive.org (37:10)
The Arabic text is a machine transcription of the audio recording.