A complaint about the shortcomings of Hajj tour operators
Machine translationRead the Arabic original
Question:
This questioner, Abu Ahmad, says: What is the Shaykh's advice for those in charge of Hajj tours? We actually paid them a large sum, but they did not fulfill what they promised, as they fell short in their dealings with us. May we take back some of the money we paid them?
Answer:
Hajj tours have an organization and officials who supervise them. If they fall short, go to the officials in charge of Hajj tours, the organization that oversees them, so that they can give you your rights against their injustice. They must fear Allah and fulfill their obligations toward the pilgrims. They must not fall short in providing for their expenses, nor fall short in or make difficult for them the performance of the rites. They must not demand dispensations that are not permissible, such as leaving out some of the Hajj rites under the pretext of taking a dispensation or saving money for the tour operators. This is not permissible. This is a trust in the hands of the tour operators, because they undertook to meet the pilgrims' needs, expenses, and transportation. They also undertook to enable the pilgrims to perform the rites in the required manner. Yes.
The presenter:
May Allah reward you,
This questioner, Abu Ahmad, says: What is the Shaykh's advice for those in charge of Hajj tours? We actually paid them a large sum, but they did not fulfill what they promised, as they fell short in their dealings with us. May we take back some of the money we paid them?
Answer:
Hajj tours have an organization and officials who supervise them. If they fall short, go to the officials in charge of Hajj tours, the organization that oversees them, so that they can give you your rights against their injustice. They must fear Allah and fulfill their obligations toward the pilgrims. They must not fall short in providing for their expenses, nor fall short in or make difficult for them the performance of the rites. They must not demand dispensations that are not permissible, such as leaving out some of the Hajj rites under the pretext of taking a dispensation or saving money for the tour operators. This is not permissible. This is a trust in the hands of the tour operators, because they undertook to meet the pilgrims' needs, expenses, and transportation. They also undertook to enable the pilgrims to perform the rites in the required manner. Yes.
The presenter:
May Allah reward you,
Source
نور على الدرب - الفوزان - 02/248 — archive.org (8:05)
The Arabic text is a machine transcription of the audio recording.