Informing the customer about the repair of a defect
Machine translationRead the Arabic original
Question:
The questioner says: Shaykh, I work in a commercial shop and sell some electronic materials. Among these electronic materials are mosque clocks. Sometimes there is a defect in them, for example, so we repair that defect, and the item becomes as if it were new. Is it obligatory for me to inform the customer about this?
Answer:
Yes, it is obligatory for you to inform him that a defect occurred in it and that you repaired it. If he is satisfied with buying it, there is no harm. Yes.
The questioner says: Shaykh, I work in a commercial shop and sell some electronic materials. Among these electronic materials are mosque clocks. Sometimes there is a defect in them, for example, so we repair that defect, and the item becomes as if it were new. Is it obligatory for me to inform the customer about this?
Answer:
Yes, it is obligatory for you to inform him that a defect occurred in it and that you repaired it. If he is satisfied with buying it, there is no harm. Yes.
Source
نور على الدرب - الفوزان - 03/133 — archive.org (13:28)
The Arabic text is a machine transcription of the audio recording.