The phrase “Goods sold are not returnable or exchangeable” on invoices
Machine translationRead the Arabic original
Question:
Honorable Shaykh, is it permissible for a merchant to deal with buyers by using the phrase “Goods sold are not returnable or exchangeable”? He writes this phrase on the invoices. Does it become binding on the buyer, such that he has no option to return the goods due to loss or defect?
Answer:
This writing has no value. If a defect appears in the goods, they are returned, even if he wrote that they are not returnable. If there is severe loss, he has the option to return them, even if he wrote otherwise. Writing does not negate the rulings of the Shari'ah, and the rights that Allah has established for His servants are not negated by writing.
Honorable Shaykh, is it permissible for a merchant to deal with buyers by using the phrase “Goods sold are not returnable or exchangeable”? He writes this phrase on the invoices. Does it become binding on the buyer, such that he has no option to return the goods due to loss or defect?
Answer:
This writing has no value. If a defect appears in the goods, they are returned, even if he wrote that they are not returnable. If there is severe loss, he has the option to return them, even if he wrote otherwise. Writing does not negate the rulings of the Shari'ah, and the rights that Allah has established for His servants are not negated by writing.
Source
شرح بلوغ المرام من أدلة الأحكام [ صالح الفوزان ]، بداية من باب الربا — islamhouse.com (49:40)
The Arabic text is a machine transcription of the audio recording.