Advice to the organizers of Hajj groups on the importance of fulfilling the conditions

Question:
May Allah reward you. Honorable Shaykh, this questioner, 'Ammar, says: One of the groups they signed up with did not fulfill what it promised them last year, and they took their full payment, even though the services were below standard, and they did not provide the comfortable accommodation they had promised. We performed our Hajj, striving individually and in groups, and there was negligence on their part. Do we have the right to demand the remaining portion of the group's fee, or should we leave that as a matter of reward from Allah?

Answer:
The organizers of the groups must fear Allah the Exalted, fulfill the conditions, and perform their duty; because they receive money in exchange for transporting the pilgrims, they must perform the work as they have taken their right from the pilgrims and those performing 'Umrah. As for if they fall short in something, you have the choice: if you wish to forgive them, you are forgiving your right, and if you wish to demand it from them, do so through the authorities responsible for the groups. Yes.