Some shops say: We do not return the item and we do not exchange it. Is this valid?
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Question:
Honorable Shaykh, may Allah grant you success. He says: Some shops say, “We do not return the item and we do not exchange it unless it is defective,” and they say, “The two parties have the option until they separate.” Is this correct in terms of the Shari'ah?
Answer:
Who are the ones who say, “The two parties have the option until they separate”? This was said by the Messenger (peace and blessings be upon him). As for not accepting the item or returning it, this is an invalid condition. You must return it if a defect appears in it, or if there is severe deception and lying in it, you return it. Yes.
Honorable Shaykh, may Allah grant you success. He says: Some shops say, “We do not return the item and we do not exchange it unless it is defective,” and they say, “The two parties have the option until they separate.” Is this correct in terms of the Shari'ah?
Answer:
Who are the ones who say, “The two parties have the option until they separate”? This was said by the Messenger (peace and blessings be upon him). As for not accepting the item or returning it, this is an invalid condition. You must return it if a defect appears in it, or if there is severe deception and lying in it, you return it. Yes.
Source
قناة «العلامة الدكتور صالح الفوزان»، [1764 -3022] بعض المحالّات يقولون: لا نرجع السلعة ولا نستبدلها، فهل يصح مثل هذا؟ — youtube.com
The Arabic text is a machine transcription of the audio recording.