Guidance regarding undutifulness to parents and severing ties with them

Question:
This questioner says: Honorable Shaykh, we would like the Honorable Shaykh to speak to us about undutifulness to parents. I know a woman who has not seen or heard the voice of her son or daughter for many years. The daughter also lives in the Eastern Province, and the mother is in Riyadh. Is there any guidance in this matter?

Answer:
Undutifulness to parents is a major sin, and it follows shirk (associating partners with Allah), just as the right of the parents follows the right of Allah (Mighty and Majestic). Excellence in worship toward them is achieved through speech, action, humility toward them, staying in contact with them, and pleasing their hearts, which entails great reward and earning reward through their satisfaction. A child does not cut off ties with his father or mother on the pretext that he is far away. If he is able to come, he comes to earn reward, check on the condition of his parents or one of them, and be dutiful to them. If he is not able to come, there are means of communication such as the mobile phone, the telephone, or writing a letter to please their hearts. Yes.